Refund policy

Last Updated: 03/04/2025

1. No Refunds on Inflated Balloons

Due to the nature of our products, all inflated balloon orders are non-refundable once delivered or picked up. Balloons are customized, perishable, and begin to deflate over time, making them ineligible for return or exchange.

2. Order Accuracy

Please double-check all order details (such as colors, messages, and delivery address) before placing your order. We are not responsible for errors due to incorrect information provided by the customer.

3. Damaged or Defective Balloons

If your balloons arrive damaged or defective, you must notify us within 2 hours of delivery with photos for verification. We will assess the issue and may offer a replacement or partial refund at our discretion.

4. Cancellations

Orders may be canceled only before the balloons are inflated. Once inflation has started, cancellations or refunds are not possible.

5. Contact Us

For any questions regarding our refund policy, please contact us at:

Balloon Shop Dubai
Email: info@balloonshopdubai.ae
Phone: +971 52 371 3321